FAQ
TL;DR: No HDMI video from Polsat HD 3000 on Samsung? Power-cycle the decoder. One user replaced theirs "for the fifth time" and advises, "Remove the power plug." Then reseat HDMI and test 1080/720/576 outputs. [Elektroda, bumble, post #18067728]
Why it matters: For Samsung TV + Cyfrowy Polsat HD 3000/HD5500 owners seeing menus-without-picture, this gets your image back fast.
Quick Facts
- Example case: signal 90% strength and 65% quality, yet black on every channel. [Elektroda, mycek2012, post #18067856]
- Test decoder outputs 1080/720/576; a resolution change can re-init HDMI. [Elektroda, flinc, post #18068310]
- If OSD shows but video is black, unplug power for several seconds; "CP tuners like to hang." [Elektroda, flinc, post #18068321]
- Confirm connection type; try a different HDMI cable/port versus how the old TV was connected. [Elektroda, Polon_us, post #18067727]
- Verify antenna connection and LNB path; miswiring still causes no picture. [Elektroda, sosarek, post #18067714]
Why do I see the channel name and menu but no video from my Polsat HD 3000?
That pattern points to a decoder issue rather than the antenna. The HDMI path works because on-screen bars and menus appear. One report showed 90% strength and 65% quality with black video on every channel. Start with a full reboot. [Elektroda, mycek2012, post #18067856]
Whats the fastest fix for menus-without-picture?
Power-cycle the set-top box to clear a hang.
- Unplug the decoder from power for several seconds.
- Reseat HDMI or move to another HDMI port.
- Power on the TV, then the decoder.
"CP tuners like to hang." [Elektroda, flinc, post #18068321]
Should I change the decoders output resolution (1080/720/576)?
Yes. Switch between 1080, 720, and 576 in Picture and Sound settings. This can trigger a new HDMI handshake. Some users reported the image appearing after a resolution change. It is a quick, reversible test. [Elektroda, flinc, post #18068310]
If the menu shows, is resolution mismatch still likely?
It is unlikely. If resolution were unsupported, the menu would not display either. Focus on rebooting and HDMI reconnection first. [Elektroda, sosarek, post #18068318]
How do I check if antenna signal is the problem?
Open antenna settings on the decoder and read the two bars. One case showed 90% strength and 65% quality, yet every channel was black. That points away from cabling or dish alignment. Troubleshoot the decoder and HDMI path first. [Elektroda, mycek2012, post #18067856]
Does the HDMI cable or port matter?
Yes. Confirm you are using HDMI on the new TV and try another HDMI port or cable. Also compare how the old TV was connected. Swapping cables or ports can instantly restore picture. [Elektroda, Polon_us, post #18067727]
Another decoder works on the same TV. Is my HD 3000 faulty?
Yes, that comparison isolates the fault to your decoder. The poster noted another decoder worked while theirs did not on the same Samsung TV. Request an exchange if reboots and HDMI changes do not help. [Elektroda, mycek2012, post #18067707]
How common are replacements or hangs with Polsat HD 3000/HD5500?
User reports indicate repeated exchanges. One user wrote they were exchanging their HD3000 or HD5500 "for the fifth time." That suggests intermittent reliability issues requiring swaps. If your unit repeats the failure, seek a replacement. [Elektroda, bumble, post #18067728]
Can the issue resolve itself after being off for a while?
Yes. The original poster turned the TV and decoder back on later, and the picture returned. That behavior is consistent with a temporary decoder hang. A deliberate power-cycle replicates this effect on demand. [Elektroda, mycek2012, post #18068303]
Should I test the decoder on another TV to isolate the fault?
Yes. Testing the same box on another TV confirms if the issue follows the decoder. The poster planned this isolation step during troubleshooting. It is a fast way to separate TV versus decoder causes. [Elektroda, mycek2012, post #18067856]
Does a longer power-off help more than a quick restart?
Yes. Users reported success after turning off power and waiting several dozen seconds before restarting. Allow capacitors to discharge and HDMI to renegotiate. This deeper reset often restores both video and audio. [Elektroda, bumble, post #18068339]
Do multiroom or DiSEqC setups change the fix?
Users with multiroom and DiSEqC switches still reported needing reboots or replacements. One setup used HD5500 with three LNBs and required multiple exchanges. The black-screen fix remains the same: reboot, reseat HDMI, then consider replacement. [Elektroda, flinc, post #18068496]
weird. Thanks for the hints, best regards
