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[Solved] Lack of signal on Cyfrowy Polsat decoder after relocation: checking the causes

Segoviano 54687 12
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Treść zostaĹ‚a przetĹ‚umaczona polish » english Zobacz oryginalnÄ… wersjÄ™ tematu
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  • #1 20294998
    Segoviano
    Level 3  
    Hello, maybe someone can help. I changed my flat, on the previous one digital Polsat worked perfectly. After moving and installing the antenna, it does not detect the signal. The antenna is set up well because I borrowed a decoder from a friend and on his decoder it works fine. Can anyone give me a hint as to what could have happened. The decoder was packed carefully and it is unlikely that there could have been mechanical damage.
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  • #2 20295034
    i_wiki
    Level 24  
    If the decoder has not been used for a long time you need to renew the signal, there is an option on the icok website for them to send an activation signal or via the helpline (this may be a bit delicate as I haven't done it in a while)[/syntax].
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  • #3 20295043
    Segoviano
    Level 3  
    I called, they said it was fine with them
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  • #4 20295160
    netTv
    Level 32  
    Let's start with what the message on the TV screen is.
    Is the same converter fitted to the aerial as in the previous location?
    Have factory settings been restored on the decoder?
    What model of decoder is it?
    What model of converter is installed in the aerial?
  • #5 20295168
    Segoviano
    Level 3  
    No signal. Unfortunately, the converter was not catching the signal. After changing the converter, the signal was successfully set with a meter and on a friend's decoder it works. There is still no signal on my decoder. Zero, nothing.
  • #6 20295243
    netTv
    Level 32  
    Go to Settings => Antenna => Configuration and state what type of converter you have selected there. If it is other than Universal change it to Universal.
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  • #7 20295446
    LeDy
    Level 43  
    Segoviano wrote:
    No signal. The converter which was unfortunately did not catch the signal . After changing the converter the signal was able to set with a meter and on a friend's decoder it works . On my decoder still no signal. Zero,nothing.
    .
    What was the converter changed to and what was the converter? A colleague has a meter and didn't know how to check the settings on your decoder ?
    @zibiii
    He didn't write that he didn't have powers just that there was no signal.
  • #8 20295450
    netTv
    Level 32  
    @LeDy Read posts, this question has already been asked. It has remained unanswered. You really exist here on the forum, just to gain posts and/or promote mesh antennas 8-O .
  • #9 20295516
    Mihal2
    Level 14  
    Segoviano wrote:
    No signal is still available on my decoder.

    What is the decoder model? What are the settings for the LNB? Boy write something with sense.

    And when it displays "No signal" is that a message from the TV or the decoder? Can you answer that?
  • #10 20296035
    Segoviano
    Level 3  
    Evobox pvr decoder. Previously there was a Unicable II converter which worked without problems, now it does not. I changed to a universal one and in the settings also changed. Despite this, no signal on my decoder. On my buddy's decoder everything is there.
  • #11 20296123
    LeDy
    Level 43  
    Segoviano wrote:
    Decoder evobox pvr. Previously there was a Unicable II converter which worked without a problem, now not. I have replaced it with a universal one and also changed it in the settings. Despite this, no signal on my decoder. On my buddy's decoder everything is.
    .
    It is now in the settings of the decoder set universal converter because you certainly have unicable .
    You still have to select DVB-S2 , because the geniuses of polsat in the decoder have the main DVB-S.
  • #12 20296341
    Segoviano
    Level 3  
    I changed the settings immediately after changing the converter
  • #13 20296389
    Segoviano
    Level 3  
    Thanks to everyone for their help. After restoring the default settings and reinstalling the decoder, it works. 🙏👍
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Topic summary

✨ After relocating, a user experienced a lack of signal on their Cyfrowy Polsat decoder, despite the antenna being set up correctly. Initial troubleshooting included checking the activation status of the decoder and ensuring the correct settings for the LNB (Low Noise Block downconverter). The user confirmed that the previous Unicable II converter was replaced with a universal one, but the decoder still displayed "No signal." Further suggestions included verifying the decoder settings to ensure it was set to Universal and DVB-S2. Ultimately, the issue was resolved by restoring the default settings and reinstalling the decoder, which restored signal reception.
Generated by the language model.

FAQ

TL;DR: "Universal LNBs use 9.75/10.6 GHz local oscillators"—set the right LNB type, scan DVB‑S2, and if needed factory‑reset the Evobox to clear "No signal" after a move. [“Low-noise block downconverter”]

Why it matters: For Cyfrowy Polsat/Evobox users who relocated and now see "No signal," this helps you fix it fast without a service call.

Quick Facts

  • Universal LNBs use 9.75/10.6 GHz LO; select Universal in Evobox Antenna > Configuration when using one. [“Low-noise block downconverter”]
  • Unicable II (EN 50607) supports up to 32 user bands; select the correct SCR/User Band to avoid conflicts. [“Unicable”]
  • DVB‑S2 carries most HD channels and delivers up to ~30% higher spectral efficiency than DVB‑S. [“DVB-S2”]
  • If the decoder sat unused, refresh activation via iCOK or helpline before further troubleshooting. [Elektroda, i_wiki, post #20295034]
  • In this thread, restoring defaults and reinstalling solved Evobox PVR "No signal" after relocation. [Elektroda, Segoviano, post #20296389]

How do I fix "No signal" on a Cyfrowy Polsat Evobox PVR after moving?

Confirm dish alignment and cable/connector integrity. In Evobox, set the converter type to match your LNB (Universal or Unicable II). Run a scan with DVB‑S2 selected. If it persists, perform a factory reset and run first‑time installation. That specific reset solved the case reported here. [Elektroda, Segoviano, post #20296389]

Where do I change the converter type (Unicable/Universal) on Evobox?

Go Menu > Settings > Antenna > Configuration and change Converter Type. Experts advise: "change it to Universal" when using a standard LNB. How‑To: 1. Menu > Settings. 2. Antenna > Configuration. 3. Set Converter Type to Universal, then save and retune. [Elektroda, netTv, post #20295243]

How do I factory‑reset and reinstall my Evobox PVR?

Use a clean reinstall after setting the correct LNB type. How‑To: 1. Menu > Settings > Factory reset (confirm). 2. After reboot, choose language, satellite (Hot Bird 13E). 3. Run first‑time installation and channel scan. This restored signal in the reported case. [Elektroda, Segoviano, post #20296389]

Do I need to refresh the activation signal if the decoder was idle?

Yes. If the decoder was unused for a while, send a reactivation via iCOK or call the helpline. This restores entitlements and can prevent false "no access" symptoms while you troubleshoot signal. [Elektroda, i_wiki, post #20295034]

What’s the difference between Unicable II and a Universal LNB?

Unicable II (EN 50607) is a single‑cable system that supports up to 32 user bands. It requires setting the correct SCR/User Band in your decoder. A Universal LNB is a conventional LNB; select Universal when you use one and retune. Mismatched settings cause "No signal." [“Unicable”]

Should I scan with DVB‑S or DVB‑S2 on Evobox?

Use DVB‑S2 for most modern transponders and HD services. If a manual scan defaults to DVB‑S, change it. Expert tip: "select DVB‑S2." This avoids silent failures during searches and improves locking success. [Elektroda, LeDy, post #20296123]

My friend’s decoder works on my dish, but mine shows no signal—what now?

Your dish, cable, and LNB are likely fine. Focus on your Evobox settings. Set the correct converter type, ensure DVB‑S2 scanning, then perform a factory reset and reinstall. This sequence resolves configuration drift after hardware changes. [Elektroda, Segoviano, post #20296035]

How can I tell if the "No signal" message is from the TV or the decoder?

If the TV shows a generic HDMI/No Signal message, the TV input is wrong or the decoder is off. Open the Evobox menu; if it appears, the TV link is fine. Then use the decoder’s signal meter to diagnose the satellite path. [Elektroda, Mihal2, post #20295516]

After replacing a Unicable II LNB with a Universal one, what should I set?

Change the Evobox converter type to Universal in Antenna > Configuration. Save, then rescan channels with DVB‑S2 enabled. Leaving Unicable selected with a Universal LNB often yields zero signal or no lock. [Elektroda, netTv, post #20295243]

iCOK says everything is fine, but I still have no signal—what next?

Account status is OK, so fix configuration. Set the converter type to match your LNB, scan DVB‑S2, then do a factory reset and reinstall. This combination addresses most post‑move issues, as demonstrated in the thread. [Elektroda, Segoviano, post #20295043]

Can incorrect LNB settings show zero signal even with good alignment?

Yes. A Universal LNB with Unicable selected, or vice versa, can block tuning completely. Correct the Converter Type in Antenna > Configuration, then retune. This mis‑match is a classic cause of "No signal" after hardware swaps. [Elektroda, netTv, post #20295243]

The meter shows signal and a friend’s decoder works, but mine still shows zero—why?

Your tuner configuration is the likely culprit. Set Converter Type properly, ensure DVB‑S2, and reset to defaults. Reinstall channels afterward. This scenario matched the thread case where a reset restored reception. [Elektroda, Segoviano, post #20295168]
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